Refund & Returns Policy
Sending back something that is not right, and how refunds and cancellations work.
Last updated: September 29, 2026
We want you to be happy with what you order from ShopCraft. This page covers returns, refunds, and cancellations.
Returns
If an item arrives damaged, defective, or not as described, contact us with your order number and we will arrange a replacement or refund.
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your bank or card provider once the refund has been sent.
Cancellations
An order can usually be cancelled before it has shipped. Contact us as soon as possible if you need to cancel — once an order shows as shipped, the return process above applies instead.